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Caledonian Hotel 'A Bespoke Hotel', Ullapool
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Key details
About the Hotel
Quay Street,
Ullapool,
United Kingdom,
IV26 2UG,
Highlands
Caledonian Hotel 'A Bespoke Hotel' is situated in Ullapool, overlooking Ullapool harbour and Loch Broom. This eco-friendly hotel serves as a gateway to exploring the striking landscapes of the Scottish Highlands. It features rich local history and provides easy access to popular attractions like Inverewe Gardens.
Location
The hotel is centrally located in Ullapool, just a three-minute walk from the Ullapool Ferry Terminal. It sits on the scenic North Coast 500 route, making it ideal for road trips. Free parking is available at the rear, and Inverness is under two hours away for additional shopping and sightseeing.
Rooms
All 83 guest rooms are equipped with complimentary WiFi, flat-screen TVs, and tea and coffee-making facilities. Each room includes a private bathroom with complimentary toiletries and a hairdryer. Some rooms offer sea views, enhancing the overall experience. Family rooms are also available to accommodate larger groups.
Eat & Drink
The hotel features an on-site restaurant and bistro that serves traditional Scottish specialties. Dishes are prepared using fresh and seasonal ingredients, providing guests with a taste of local cuisine. The dining area allows guests to enjoy meals with picturesque views of the harbour.
Leisure & Business
Guests can access leisure activities such as golfing and use of the hotel's garden. Business amenities include a 24-hour front desk, and the hotel can host special events like weddings. Common areas are equipped with complimentary wireless Internet and a television.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Spotless and Comfortable
“The room was immaculate and provided all necessary amenities, ensuring a relaxing stay.” view full review
Delicious Meal Options
“I enjoyed a fantastic evening meal in the bar area; the food was top quality and surprisingly affordable.” view full review
Accessible Parking
“The rear car park was very convenient, with a dedicated space for my mobility scooter—truly added to the comfort!” view full review
Refreshing Showers
“The shower was lovely and warm, providing a revitalizing experience after a long day.” view full review
General
No smoking on site
Parking
24-hour reception
Pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key access
Guest Parking
Electric kettle
Services
Housekeeping
Welcome drink
Dining
Bar/ Lounge area
Special diet menus
Business
Fax/Photocopying
Spa & Leisure
Leisure/ TV room
Room features
Free Wi-Fi in rooms
Heating
Mini-bar
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
Quay Street,
Ullapool,
United Kingdom,
IV26 2UG,
Highlands
Map view
street view
Quay Street,
Ullapool,
United Kingdom,
IV26 2UG,
Highlands
City landmarks
Gallery
RhueArt Gallery
3.9
km
Loch Broom
4.3
km
Leckmelm Shrubbery & Arboretum
4.3
km
Garden
Leckmelm Gardens
4.4
km
Loch Achall
4.8
km
,Großbritannien und Nordirland
Rhue Lighthouse
4.9
km
Nearby
Museum
Ullapool Museum
590 m
Gallery
An Talla Solais
590 m
The Minch
590 m
Nature reserve
Inverpolly Nature Reserve
590 m
Ross-shire,
Tenterden Guest House
590 m
Ardmair Beach
590 m
Coigach Community Hall Achiltibuie
Achiltibuie Artists' Gallery
590 m
Restaurants
The Seafood Shack
90 m
West Argyle Street
The Tea Store
50 m
27 Argyle Street
Deli-Ca-Sea
190 m
West Shore Street
The Lucky House
490 m
Latheron Lane
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
convenient location
spectacular views
lack of value
room in need of refurbishment
6.6/10
Nice
Rooms
5.9
Location
8.1
Service
7.3
Dining
6.1
Guest reviews
6.6/10
based on 22 reviews
2.5/5
based on 1056 reviews
7.9
7.9/10 based on 4659 reviews
#6 of 6 hotels in Ullapool based on Tripadvisor
Caroline
United Kingdom,
May
2024
6.0/10
I found the hotel to be in a convenient location, near the ferry and village center, with plenty to see and do. The room was in dire need of a refurbishment, and for the price paid, I expected better value. The service was decent, but lacked a sense of contentment. The dining options were varied but lacked freshness in some dishes.
Rooms
5.0
The room looked like it was going to be refurbished soon, but for the current state, it felt overpriced compared to other hotels.
Service
6.0
The staff were polite but didn't seem fully content. They provided a key to another room for bathroom use, showing some effort.
Location
8.0
The hotel is located in a very good spot, near the ferry and the village center with lots to explore. The views were spectacular.
Dining
6.0
The dining options were self-service and varied, but some food appeared to have been sitting for too long. There is room for improvement in freshness.
Facilities
5.0
The hotel has potential for a makeover and showcases character, but currently lacks in value for money.
convenient location
lack of value
Toby
United Kingdom,
May
2024
7.8/10
My stay at the hotel was a mixed experience. The rooms had been nicely refurbished since my last visit, offering a smart and comfy ambiance. However, there were some minor issues like a squeaky bed and the presence of a shower curtain instead of a screen. The green lighting above the window added a unique touch, but the noisy vent outside could have been bothersome on windy days.
Rooms
7.0
The rooms have been done up from my last visit and felt very smart and comfy, but there were minor issues like a squeaky bed and the use of a shower curtain instead of a screen. The green lighting above the window added a unique touch.
Service
8.0
The staff at the hotel were all very friendly and helpful, particularly towards the guests. However, I felt that the service could benefit from a bit more friendliness, especially when reporting issues like a broken shower holder.
Location
8.0
The hotel is located in the town center of Ullapool, within walking distance to local pubs, restaurants, and a Tesco. My corner room offered excellent views through the nice bay windows, making it good value for money. However, the lack of competition nearby might lead to slightly higher prices.
Dining
9.0
I found the dining experience to be really enjoyable, with plentiful and tasty options. The boiled eggs were a highlight, and overall, it offered excellent value for money.
Facilities
7.0
The facilities at the hotel seemed spacious and well laid out, although some areas appeared a bit tatty. Nonetheless, they provided fair service and were clean.
Henry
United Kingdom,
April
2024
7.4/10
The hotel offers a mix of comfort and style, with stylish and comfortable rooms. Despite some noise issues disturbing our sleep, the overall stay was pleasant. The friendly and helpful service staff made up for any shortcomings. The location is convenient for exploring the town, but could benefit from a makeover. The dining experience had its highs and lows, with good options but some areas needing improvement.
Rooms
7.0
The rooms, while comfortable and stylish, were a bit noisy, affecting our sleep quality. They were clean and provided a cozy stay.
Service
9.0
The service staff, especially the receptionist, were incredibly friendly and helpful, making our stay enjoyable despite challenges. The housekeeping service was commendable.
Location
8.0
The hotel's location is convenient, with easy access to various parts of the town. It's near the village hall, which was beneficial for attending events.
Dining
6.0
The dining experience had its ups and downs. The breakfast options were limited, but the menu offered a decent selection. Improvements could enhance the overall dining experience.
Facilities
7.0
The hotel lacks some modern amenities and could use a makeover. Despite this, the facilities are well-maintained and provide a comfortable stay.
Thomas
United Kingdom,
April
2024
7.2/10
The hotel needs upgrading as it did years ago; the rooms looked scruffy but were adequately cleaned, lacking privacy with a view of the car park. On the positive side, no connectivity issues were experienced.
Rooms
5.0
The rooms looked scruffy, especially the bathroom, but had been cleaned adequately; they need redecoration. The view onto the car park offered very little privacy without any connection problems.
Service
7.0
The service was about to defend the hotel; struggled with English but quickly resolved complaints. The staff members were helpful and friendly.
Location
9.0
The hotel is very central, with great access to everything Ullapool has to offer; it's right on the road of the NC500, which was perfect for us.
Dining
7.0
The dining experience was actually very good with plenty of choice, although the buffet was not to my taste.
Facilities
8.0
Facilities seemed fine.
Christopher
United Kingdom,
April
2024
7.8/10
The hotel is conveniently located in the heart of Ullapool, close to the ferry terminal and shops. The rooms could use some updating as they felt small and dated, but they were relatively clean. The service was excellent with friendly and helpful staff. Overall, a convenient but slightly outdated stay.
Rooms
7.0
The rooms were small and dated but relatively clean.
Service
9.0
The staff was excellent, very helpful and friendly.
Location
8.0
The location is great, right in the center of Ullapool near the ferry terminal.
Dining
7.0
Facilities
8.0
The facilities were satisfactory for a convenient stay.
Lee
United Kingdom,
April
2024
7.8/10
The hotel is very new and clean. The rooms are tiny but spotless, and the shower had a curtain instead of a screen. Despite the small size, the room was practically brand new. The service was exceptional, except for a few rude encounters, but overall very attentive. The location is fantastic, right in the center of Ullapool with easy access to local amenities and plenty of parking. Dining offered good choices, and the buffet dinner was hearty; however, more variety would be welcomed. Overall, a pleasant experience with some room for improvement.
Rooms
7.0
The room was fairly small but clean and decently furnished.
Service
8.0
The service was mostly very good, with some exceptions of rudeness.
Location
9.0
The location was great, very central in Ullapool with easy access to various facilities.
Dining
7.0
The dining experience was good with decent choices, but could use more variety.
Facilities
8.0
The hotel had enough facilities for a comfortable stay.
Evan
United Kingdom,
March
2024
5.8/10
The hotel's location is excellent, right in the village center with convenient access to shops, pubs, and restaurants. The rooms, while comfortable enough, showed signs of wear and tear. Service was lacking in responsiveness but the staff working in challenging conditions. The dining options were average with limited non-meat choices for vegetarians.
Rooms
6.0
The rooms, although comfortable, were starting to show their age with paint peeling off the ceiling onto the carpet next to the stairwell.
Service
5.0
The service, while lacking in responsiveness, was provided by staff facing tough conditions. However, the housekeeping and welcome drink were appreciated.
Location
8.0
The hotel's location is fantastic for exploring the village and accessing nearby amenities.
Dining
5.0
The dining experience was average with limited vegetarian choices and subpar breakfast items. Improvements could enhance the overall dining satisfaction.
Facilities
6.0
Facilities were basic but functional for a short stay. However, could benefit from upgrades to enhance the guest experience.
John
United Kingdom,
February
2024
7.2/10
My stay at the hotel was quite pleasant overall. The rooms were decently comfortable, and the bath in the single room was a nice touch after a day out. However, the layout of having two double beds separated by a corridor wasn't ideal for us. The staff was friendly but lacked a bit of proactive engagement. The location was fantastic, central to everything in Ullapool, providing easy access to dining options and sights. The dining experience was okay, although a bit pricey for what was offered. The facilities were sufficient for a comfortable stay.
Rooms
7.0
The rooms were pretty decent and comfortable, although the layout with two doubles wasn't ideal for our family.
Service
7.0
The staff were friendly and reasonably attentive, but could have been more proactive in their approach.
Location
9.0
The hotel's location in the center of Ullapool was great, providing easy access to local amenities and dining options.
Dining
6.0
The dining experience was okay, but the prices didn't quite match the offerings.
Facilities
7.0
The hotel had the basics covered for a comfortable stay.
Central location
Layout inconvenience
Ernest
United Kingdom,
January
2024
7.4/10
My stay at the hotel was a mix of positives and negatives. The location was convenient for my plans, but some aspects of the room left something to be desired. The service was friendly, yet could use some improvements. The dining experience was enjoyable, and the facilities met my expectations.
Rooms
6.0
The room, although small and a bit dingy, served its purpose. I had to keep the curtains drawn due to the ground floor location facing the car park, which affected the privacy. However, despite the cigarette smoke smell and noise from the bathroom door, the room was adequate.
Service
7.0
The staff was friendly and pleasant, but there were some areas where better training or presentation could have been provided. The housekeeping and welcome drink were nice touches, though.
Location
8.0
The hotel's proximity to the Stornoway ferry was convenient, and occasional good deals on room rates added value to the stay. It made my time in Ullapool pleasant and enhanced my overall experience in Scotland.
Dining
9.0
The dining experience was very good, with outstanding options for the price of £125pn. However, some cleanliness issues during mealtime were noticeable.
Facilities
7.0
The hotel offered satisfactory facilities that met my needs during my stay.
Thomas
United States,
December
2023
5.8/10
I had a mixed experience at the hotel. While the service was excellent and the location couldn't have been better in a friendly town in a beautiful setting, the rooms were basic and the dining was awful. However, the facilities were satisfactory.
Rooms
5.0
The rooms were a bit basic for my liking, behind the wardrobe with the sink across from the bed and the plug socket above the pillow.
Service
8.0
The service was the most substantial I had enjoyed on my N500 Road Trip. The staff were all happy and friendly, except for those down the corridor who seemed pretty much hopeless due to a lack of management care.
Location
7.0
The location to park couldn't have been any better in such a friendly town with useful facilities around. However, the basin in the room was almost unusable.
Dining
5.0
The dining experience was a real letdown; it was awful, sloppy, and tasteless. The Italian grilled meat was the only saving grace.
Facilities
6.0
Despite the drawbacks, the facilities were suitable for my stay.
Eric
United Kingdom,
December
2023
7.0/10
The hotel offers warm and comfortable rooms with amenities like a kettle, en suite, and TV, but they are small and very run-down. Despite this, the stay was very comfortable and stylish. The location is excellent for exploring Ullapool, being perfect for boat trips, restaurants, pubs, and close to the ferry. The dining experience was a mix of very good service with friendly and helpful staff but could have been improved by more cooked-to-order options. The hotel's potential lies in a complete revamp of its dated rooms by a new owner, offering a chance to become something special.
Rooms
7.0
The rooms were warm and comfortable, with a kettle, en suite, and TV.
Service
8.0
The service was friendly and kind, especially in Scotland. The housekeeping and welcome drink were lovely.
Location
9.0
The only good thing about the hotel was its excellent location in Ullapool, perfect for exploring and close to the ferry.
Dining
5.0
The staff provided very good service, were friendly, and very helpful, but the buffet breakfast was the worst ever experienced. Limited options available.
Facilities
6.0
The hotel offers homemade sweets and could benefit from additional facilities to enhance the guest experience.
Ruth
United Kingdom,
November
2023
7.0/10
The hotel had a great view from our room but felt a bit outdated in terms of decor. The service was excellent, very helpful and pleasant, however, the management seemed uninterested in providing a first-class experience. The location was ideal, especially for those using the CalMac Ferry Terminal. The dining was passable, with typical options available. Overall, the hotel had its strengths and weaknesses that impacted my stay.
Rooms
7.0
The room had a great view, but the decor seemed a bit dated.
Service
9.0
The service was excellent, very helpful and pleasant.
Location
8.0
The location was ideal, particularly for those using the CalMac Ferry Terminal.
Dining
6.0
The dining was passable, with typical options available.
Facilities
5.0
The facilities were under refurbishment, impacting the overall experience.
Mike
United States,
October
2023
6.0/10
The hotel is situated central to the town center, making it convenient for commuting around the highlands and nearby beaches. The rooms, however, are very basic and not very clean for the price of £85 a night, which may not be ideal for longer stays. The location is excellent for ferry access to Stornoway and exploring the town. The dining options were limited, with the breakfast being the only redeeming feature. Overall, the hotel offers convenient access but lacks cleanliness and variety in certain areas.
Rooms
5.0
The rooms were very basic and not very clean, not ideal for longer stays or relaxing in the room.
Service
7.0
Location
8.0
The hotel's location is excellent for ferry access to Stornoway and exploring the town.
Dining
5.0
The dining options were limited, with the breakfast being the only redeeming feature.
Facilities
6.0
Tony
United Kingdom,
October
2023
5.0/10
My stay at the hotel was absolutely terrible. The room had a slanting wall that made taking a shower nearly impossible and the bed was uncomfortable with no under blanket. I genuinely believe this place should be shut down for safety concerns. On a positive note, the location was quiet and convenient, but that did not make up for the horrendous room.
Rooms
5.0
The room was the most uncomfortable I have ever experienced, with a slanting wall creating shower issues and a lumpy bed with no under blanket.
Service
5.0
The staff were plain creepy and made me feel uncomfortable with their hovering presence.
Location
6.0
The location was convenient for visiting Ullapool and the surrounding Highlands, but it did not make up for the overall negative experience.
Dining
5.0
There was no breakfast, which I already knew about, and the dining experience was not memorable.
Facilities
5.0
The facilities were subpar, with no positive aspects to highlight.
Stephen
United States,
September
2023
8.2/10
Staying at this hotel was just what we needed – a dog-friendly place that suited our needs. The room had a coffee and tea service, although I had to ask for more toilet roll, and I sensed a funny exchange between staff members at that moment.
Rooms
7.0
The room had the essentials and was dog-friendly, suiting our needs. Coffee and tea service provided.
Service
8.0
The staff, particularly those serving breakfast, were extremely pleasant and helpful, but they could work on perfecting their toast-making skills. A nice and helpful service overall.
Location
9.0
The location was perfect for our needs, especially with lovely views and a huge free parking area behind the hotel. Close to the beach and convenient for walks. Just remember to prebook dinner as restaurants get busy.
Dining
9.0
The dining experience was a highlight of our stay, truly up there as one of the best ever. The staff across all areas – reception, bar, breakfast, and cleaning – were lovely, happy, and couldn't do enough to assist. Good self-service options but maybe slightly overpriced.
Facilities
8.0
The hotel offers good facilities to enjoy during the stay.
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